What success looks like in this role:
Roles and Responsibilities :
Design, Implementation and Administration of Backup environments running on Various backup solutions such as Druva (Primary), CommVault, Rubrik, Netbackup, Veeam etc.
Hands-on experience with SRE and DevOps tools with ability to automate & streamline daily operations
Backup Configuration & administration of Cloud native workloads (AWS, Azure etc.)
Troubleshoot deep technical issues in Backup environments running on the Mentioned Tools & Technologies. Drive them to Resolution.
Demonstrate a high degree of creativity in performing tasks by identifying, proposing and implementing streamlining activities to reshape technology and processes.
Propose and Implement Backup Improvement Initiatives to enhance backup Performance & Backup Success Rates.
Handle Technical Escalations from Level 1 support team.
Generate and analyze various Backup Reports.
Perform Backup Assessments and Audits. Report on the findings, propose plans and implement them to bridge gaps.
Execute and follow Incident management,
Change Management and Problem management in line with current ITIL Standards.
Engage Vendors on deep technical issues and work with them through the resolution.
Identify recurring issues and create problem incidents to find the root cause of the event.
Track Backup Systems’ Capacity and Propose Appropriate Measures proactively.
Maintain accurate and up-to-date documentation of backup configurations, procedures, and policies.
Communicate effectively with stakeholders at all levels, providing updates on key accomplishments and any challenges or issues.
Work with other cross-functional teams to provide seamless Service Delivery.
Participate in DR exercises.
Work in rotational shifts (24X7 coverage model) and provide on call support as required.
Proactively identify opportunities for process improvement and automation, driving efficiency and effectiveness within the organization.
Familiarize yourself with automation to