Experience
5-8 YearsJob Description
ROLE AND RESPONSIBILITIES:
Design catalog provisioning strategies.
Troubleshoot complex performance bottlenecks.
Automate routine maintenance tasks.
Mentor junior helpdesk engineers.
Lead P1/P2 to resolution
Driving key KPI improvement month on month
Drive Knowledge Management , Process management, Client sign off
Drive Key initiatives, CSIP, Automations , Customer Value additions
Drive Ticket Reduction, Effort Reduction,
Lead Client discussion on Key initiatives driving and outcomes
Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
Understanding and adopting AI in the area of operation and able show value addition to client.
Drive CSAT and TCSAT >4.5 /5.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Bachelor’s degree.
8+ years infrastructure experience.
Citrix Certified Expert (CCE-V).
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.
PREFERRED SKILLS:
Microsoft Certified Azure Administrator.
ITIL foundation certification.
Experience with Office 365.
Deep understanding on Citrix DaaS architecture.
Citrix Studio and Director.
Profile Management (FSLogix).
Advanced PowerShell automation.
Azure/AWS cloud integration.
Fluent in English, in both oral and written communication
Willingness to do US Shift, ability to working from office is preferred, location will be city with Yash Office.