Our people are our most important asset. Thank you for considering this opportunity as the next step in your career
Blue Yonder Title:
Senior Support Engineer II
Other Comparable Titles:
Product Specialist, Techno-Functional Architect
Overview:
Join our leading AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of the “Best Places to Work”. We are seeking a skilled Senior Support Engineer to enhance customer experience and provide robust solution support to Blue Yonder customers. The role demands an innovative, proactive approach to customer value creation and involves resolving complex technical issues with high expertise.
Scope:
Customer Solution Ownership: Achieve high customer satisfaction and positively impact NPS scores through end-to-end ownership, engagement, and proactive support.
Global Team: Collaborate with 120+ global associates across the US, Mexico, India, Australia, and the UK, with rapid growth expected.
Our Current Technical Setting:
Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL, Java, GIT, Rest API, OAuth




Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
Application Architecture: Scalable, resilient, event-driven, secure multi-tenant microservices architecture
Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Springboot, Gradle GIT, Ignite
What You’ll Do:
Support Engagements: Work with global technical and functional teams to support various customer engagements.
Customer Interaction: Understand customer requests, support designed products/solutions to meet business requirements, and ensure high customer satisfaction.
Issue Resolution: Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles.
Environment Management: Replicate and maintain customer environments and knowledge of customer solution architecture and integration points.
Customer Satisfaction: Provide qualit

📌 Senior Support Engineer 1 (India)
🏢 Blue Yonder
📍 India