In this role, you will:
Perform general clerical operations tasks that are routine in nature
Receive, log, batch, and distribute work
File, photocopy, and answer phones
Prepare and distribute incoming and outgoing mail
Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
Work under close supervision following established procedures
Required Qualifications:
6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
• Bachelor's degree holder, preferable business course
• Fresh Graduates and/or 0 to 2 years experience in banking operations (Commercial Banking or CIB)
• Experience in banking operations or any of the following:
payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
• Knowledge on Message types SWIFT, FED WIRE, CHIPS, PEGA & Swift ISO 20022 knowledge.
• Good in both verbal and written communication skills
• Good investigation and problem-s olving skills
• Organizational and detail oriented skills
• Sound risk management mindset and good understanding of compliance - AML/OFAC
• Ability to handle high volume and short SLA or turn around time
• Ability to work in changing and rapid paced work environment
• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
• Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve
Job Expectations:
The team member will be responsible for research, investigation and analyzing routine payment inquiries