Project Role Description :Design, build and configure applications to meet business process and application requirements.
Must have skills :Contact Center Technology Implementation
Good to have skills :NA
Minimum
3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of application specifications and user guides.
- Engage in continuous learning to stay updated with the latest technologies and best practices. Skilled & Technical
Skills:
- Mandatory
Skills:
- - Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
- Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
- Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
- Architect scalable designs considering GCP quotas, regions, and failoversGood to Have:
- Implement CI/CD automation using Cloud Build or GitHub Actions
- Drive cost optimization and GCP quotas/limits management
- Extract usage insights using BigQuery, Looker Studio, and analytics tools
Additional Information:
- The candidate should have minimum 3 years of experience in Google Dialogflow CX (DFCX) Developer
- A 15 years full time education is required.