- Console Risk-Awareness: Understands the blast radius of a wrong command on live infrastructure.
- Technical Proficiency: Comfortable across Cisco, Juniper, and Linux environments.
- Communication: Explicit, calm, and precise when guiding field technicians remotely under time pressure.
- Documentation: Highly organized, with excellent attention to detail in record-keeping.
- Problem-Solving: Effective at isolating faults across physical and logical layers.
Adaptability: Comfortable working 24x7 NOC shifts and changing priorities.
Preferred candidate profile
- BGP/OSPF experience in multi-ISP/peering environments; exposure to fibre/OTDR testing concepts.
- Scripting/automation experience (Python, Bash); CCNA/CCNP, JNCIA/JNCIS, or Linux (RHCSA) certification.