About the opportunity:
The Global Delivery Manager is accountable for the successful enablement of a network of Global Payroll vendors across the whole of our Global Payroll network, driving high performance and delivering a seamless Customer Experience by consistently driving a ‘One Team’ customer focused approach and building robust Partnerships internally and externally.
What you’ll get to do
Build strong partnerships and hold teams accountable for, through external governance, for carrying out required processes and tasks end to end through the partner model
Own, drive and take total accountability for driving supplier engagement by representing suppliers at Global Payroll Governance meetings, ensuring a proactive approach, holding stakeholders to account for driving through changes at pace.
Take total accountability and responsibility to lead internal and external partners working collaboratively within a strong Governance Framework
Work holistically with key internal stakeholders,



owning and driving Operational and Commercial Delivery to enhance the full end to end customer supply chain experience
Facilitate supplier governance meetings (weekly, monthly, quarterly and annually), performance and commercial reviews including alignment of services, pricing strategy, continuous improvement and recommendations, risk mitigation and action planning.
Work collaboratively with a customer focused mindset to ensure internal stakeholders have the necessary information to communicate clearly to customers
Be the single point of contact for the supplier network, ensuring issues and escalations are handled in an efficient and timely manner
Support our internal Dayforce teams (Support, CS, Sales) involved with customer requests or questions around global payroll services as the escalation point
Work collaboratively with internal and external partners and lead the assessments and evaluation of customer feedback or Root Cause Analysis to improve payroll delivery processes and pr

📌 Global Delivery Manager V (India)
🏢 Dayforce
📍 India