Role: Associate, Customer Success

About Interview Kickstart
At Interview Kickstart (IK), we help software engineers and tech professionals land jobs at the world's leading technology companies through industry-led training, mentorship, and career coaching. Our Student Success team plays a critical role in ensuring every learner has an exceptional experience throughout their learning journey.
We're looking for a Associate, Customer Success who is passionate about customer success, learner engagement, and driving program completion while delivering an outstanding support experience.

Role Overview
As a Associate, Customer Success you will serve as the primary point of contact for learners after
enrollment. You will be responsible for onboarding students, driving engagement, handling support queries, improving retention, and ensuring learners successfully complete their programs.
This is a customer-facing role that requires excellent communication skills, empathy, problem solving ability, and a strong ownership mindset.

Shift Details
• Shift: US Shift
• Location: Bangalore (India)





Key Responsibilities
• Conduct onboarding calls with learners before their batch begins and ensure a smooth
program start.
• Act as the primary post-sales point of contact throughout the learner journey.
• Track learner progress across multiple cohorts and proactively drive program completion.
• Build solid relationships with learners through regular check-ins and retention calls.
• Address learner concerns related to the program, platform, scheduling, and overall
experience.
• Follow up with learners for feedback, testimonials, and reviews to improve customer
satisfaction.
• Minimize dropouts and deferrals by proactively identifying challenges and providing timely
guidance.
• Coordinate with internal teams including operations, mentors, career coaches, and support
teams to resolve learner issues.
• Maintain accurate learner records, trackers, CRM updates, and reports using Google
Sheets/

📌 Customer Success Associate (Bengaluru)
🏢 Interview Kickstart
📍 Bengaluru