Ensure delivery of outsource headcount and language support required to meet
customer KPIs including NPS Problem Resolution leadership• Drive customer
experience improvements by measuring, understanding and analysing customer
feedbacks and working closely with cross-functional teams to improve results.•
Robust focus on quality of interactions in order to delight customers, enabled
by effective coaching and performance feedback structure and culture.• To
establish a customer-focussed culture by implementing and managing initiatives
and tools that aim to achieve customer satisfaction, loyalty and retention.
📌 Telecom Team Member-BPS (Thiruporur)
🏢 Hexaware
📍 Thiruporur
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