We are looking for a Digital Sales Manager who is a happy positive person with excellent communication skills and is result oriented. (English written and spoken).

Location – Santacruz, Mumbai (6 days a week)

Online Targets - Meeting monthly sales target & outperform him/herself.

E-Commerce – CRM operational experience with the ability to re-imagine recent ways to improve upon the client's promise.

Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, and email & convert them to purchases.

Managing the Online Reputation of the brand by answering & solving all consumer queries (Comments & Direct Messages) via platforms like Instagram, Facebook, Twitter, LinkedIn & so on.

Focusing on reducing the First Response Time (FRT) along with successfully converting leads via the website or our physical stores.

Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.





Responsible for improving the brand CSAT & NPS score.

Working with the team on getting the right information and closing the tickets accordingly.

Understanding of analytical and reporting skills.

Skills:

3-4 yrs of fine jewellery CRM experience will be nice.

Experience with CRM platforms like Salesforce, Zoho, Freshdesk, Limechat or similar ones.

Ideally should come from fine jewellery or premium brands (not a must).

Loves to talk to customers & solve their queries.

Focuses on a quick turnaround time for maximum output.

Well aware of the latest social media developments/trends.

Good at coordination & communication – Internally and externally

Understanding of commercial awareness. Strong interest in e-commerce and salesmanship.

You value your responsibility, fast pace, teamwork, and straightforward communication.

You enjoy working in a fast-growing organization, with many different contacts.

📌 Online Sales Specialist (Bandra West)
🏢 Tyaani Jewellery by Karan Johar
📍 Bandra West