Responsibilities & Key Deliverables

Overall Areas

Sales:

Drive overall volume & market Share

Ensure authentic and correct market information flow to all stakeholders

Devise actions based on RCA

Monitor dealer profitability

Overseeing Manpower Productivity & Adequacy

Team Handling for respective states

Provide timely insights to Marketing & Sales Planning (Add - GTM)

CX:

Manage end to end customer centricity, and satisfaction

Ensuring customer handling for escalations

Overseeing Customer engagement practices

Process:

Ensure process adherence and corrective action plan implementation at state level

Functional Skills:

Ability to drive business (channel sales specifically)

Ability to understand product technicalities

Behavioural Skills:





Handle ambiguous situations

Unlearn from previous experiences

Take complete ownership of delivery and teams

Understand premium customer segment

Form & manage relationships with peers and channel partners

Display high resilience

Experience

More than 13 years, with solid knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling

Industry Preferred

Auto background (Must) (Auto EV Preferred)

Qualifications

BE / B tech + MBA

Our commitment to Diversity, Equity, and Inclusion

📌 Regional Sales Business Manager (Delhi)
🏢 Mahindra & Mahindra
📍 Delhi