JOB SCOPE - A successful Admission Profiler excels in initiating contact with potential leads thoroughly qualifying them and cultivating genuine interest and necessity in upGrad s programs and offerings - As an Admission Profiler you will serve as the vital link between upGrad s potential learners and our Admission Counsellors Your primary objective is to establish a meaningful connection with the learner understand their requirements and effectively arrange Video Counselling VC sessions with our Admission Counsellors RESPONSIBILITIES DUTIES- Engage with assigned leads and promptly initiate contact through the auto dialer system - Qualify leads by assessing their interest needs and eligibility for upGrad s programs - Build rapport credibility and establish trust with leads through effective communication and active listening - Schedule Video Counselling VC sessions with Admission Counsellors for qualified leads - Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process - Maintain accurate records of lead interactions and follow-up activities in the CRM system BASIC ELIGIBILITY CRITERIA- Minimum of 2 years of Edtech-sales experience Study Abroad is plus with at least 1 year spent in a single company - Min Graduation is required - Previous experience working a 6-day work week - Currently working in the capacity of an individual contributor - Proven track record of meeting targets in the existing company SKILLS- Excellent verbal communication skills with an emphasis on fluency in the English language - Ability to listen effectively build trust with potential learners and approach situations with patience and empathy - Ability to persuade learners towards attending the Video Counselling VC session to ultimately influence their enrollment decisions - Basic proficiency in MS Office Suite CRM management for administrative tasks and reporting requirements WHY JOIN UPGRAD Here are just a few reasons why