Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone The Team The Global Learning Development GLD team designs develops and delivers learning solutions for ServiceNow s Success Technology Experience and Platform STEP Organization GLD sits within the ServiceNow s Global People organization supporting the Chief Product Officer Chief Operating Officer in driving operational excellence within the STEP learning community We are passionate about making ServiceNow an incredible workplace for every employee We partner with leaders across the organization to support their business priorities through innovative training programs for their teams Role In this role you will partner cross-functionally with ServiceNow s Success Technology Experience and Platform STEP stakeholders and subject matter experts SMEs to translate business priorities into learner-centric and AI-first learning and experiences which engage and delight target audiences while addressing critical skill and knowledge gaps The ideal candidate is an energetic facilitator bringing dynamic delivery methods to engage learners with innovative experiences to increase retention growth and fun In addition you will consult in the design and development of experiential training programs including current hire onboarding soft skills programs manager training in-role development and more You are highly motivated and driven to take initiative and self- manage while making timely decisions and