Description
· Hardware Lifecycle Management: Provide end-to-end oversight of the laptop ecosystem, including
procurement, OS imaging (configuration), and deployment for both recent hires and existing staff.
· Support & Maintenance: Serve as the primary point of contact for hardware diagnostics, component
upgrades, and peripheral troubleshooting. Coordinate repairs and lifecycle maintenance to minimize
employee downtime.
· Inventory Control: Maintain a rigorous log of all company assets, including serial numbers, warranty
status, and software assignments.
· Server Maintenance: Manage on-site or cloud servers, ensuring regular backups, security patches,
and 99.9% uptime.
· Connectivity: Monitor and optimize office Wi-Fi, LAN, and Firewall settings to ensure high-speed,
secure internet access.
· Data Security: Maintain a secure computing workplace by managing antivirus software and
enforcing data encryption standards in alignment with data protection policies and client requirements.
· Telephony: Manage the office EPABX system, telephone extensions, and VOIP configurations.




· AV/VC Management: Set up, troubleshoot, and maintain audio-visual equipment for conference
rooms and company events like townhall.
· SaaS Management: Oversee the administration and licensing lifecycle for enterprise platforms,
including M365, Zoho, SAP B1, Google Workspace, and various CRM tools and internal portals.
· Identity Management: Administer user lifecycles (onboarding/offboarding). Manage backups and
permissions for Exchange, OneDrive, and SharePoint, including the oversight of security credentials
and folder-level access.

Requirements
· A minimum of 6- 8 years of experience in IT Support or Infrastructure Management.
· Expert knowledge of Windows/Mac OS, laptop hardware, and server architecture.
· CCNA (Networking) or Microsoft Certified Solutions Associate (MCSA) is a plus.
· AZ-104 Azure Administrator Associate certification is a plus
· A proactive attitude toward fixing technical gli

📌 IT Infra Manager (Mumbai)
🏢 Messe Muenchen India
📍 Mumbai