The Davies Premium Credit Control Shared Service provides our clients with a comprehensive and proactive method of credit control.
We are seeking a Credit Control Technician to supports the premium credit control by maintaining data accuracy, updating internal systems, and preparing essential documentation. Their work enables a smooth operational flow and ensures that information feeding into the credit control cycle is reliable.
Key Responsibilities
LAE, Tracker & System Updates
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Check the LAE Tracker for the current position and upload updates into the appropriate internal system.
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Retrieve copies of slips, endorsements and other documents from relevant systems, provide to onshore teams, and update system records.
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Review the position of signings in the system, ensure correct attachment, and update records as needed.
Data Loading, Logging & Tracking
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Check and load required data files, confirming successful loads and updating logs/trackers.
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Maintain logs and trackers for reporting, ensuring accurate and timely updates.
Quality Control & Collaboration with Seniors
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Attend Quality Control sessions with Senior Handlers and participate in training activities.
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Support adoption of best practices through shadowing and guided process learning.
Compliance, Upskilling & Administration
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Keep Timesheets, Thrive learning, and mandatory training up to date.
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Complete general administrative tasks including documentation updates and inbox management.
Skills, Knowledge and Expertise
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1-3 years of relevant experience in premium credit control.
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Communication
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Attention to detail & right-first-time accuracy
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Rapid learning and Problem solving
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Deadline management
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Microsoft office – Word, Power Point, Excel (X / Vlookup’s, Pivot tables, if statements)