Who We Are
HeadSpin, a PartnerOne portfolio company, is a global digital experience intelligence and omnichannel testing platform dedicated to perfecting mobile, web, and OTT experiences. With real devices and real SIMs deployed across 60+ locations in 50+ countries, HeadSpin enables enterprises to test, monitor, and optimize their applications and networks under genuine user, device, and carrier conditions.

Our platform supports the full spectrum of quality assurance needs, including functional testing, non-functional testing such as performance, load, and stress validation, network connectivity testing, platform and workplace verification, benchmarking, hardware and battery testing, integrity and compliance checks, and robust security testing. Teams also benefit from specialized capabilities across API testing, UX testing, media/DRM validation, and cross-device integration workflows.

Role Overview

The Service Assurance Manager (SAM) is responsible for ensuring the quality, performance, and reliability of services delivered to assigned customer accounts.



This role acts as the primary operational and technical point of contact during US business hours, ensuring compliance with Service Level Agreements (SLAs), contracted KPIs, and high customer satisfaction.

The SAM collaborates with internal teams and customer stakeholders to proactively manage service performance, resolve incidents, and mitigate risks impacting service delivery.

Key Responsibilities

Service Performance & SLA Management

● Ensure compliance with agreed SLAs, KPIs, and contractual deliverables

● Monitor service performance and drive corrective actions

● Prepare and present service performance reports (KPIs, SLAs, trends)

Customer & Stakeholder Management

● Act as technical SPOC for customers during US time zone

● Support Customer Success Managers (CSMs) with operational insights

● Participate in customer meetings and provide service updates

● Ensure proactive and transparent communicat

📌 Service Assurance Manager (India)
🏢 HeadSpin
📍 India