This position provides a high level of client services by helping the client settle into a new location and ensuring excellent customer service to the client.
Job Responsibilities
- Developing and maintaining robust working relationships with internal and external clients
- Make initial contact with the new assignee within the required timeline
- Do a preview trip of sample houses, schools, hospitals, etc. for the client prior to showing them to the Assignee
- Set an appointment with the client to initiate the services, and meet the client in a timely manner to understand the requirement of his/her needs
- Ensure requisition form for property search giving details of the kind of property required is sent to the Real Estate team
- Take the assignee on a home search based on the requirements given in the NAQ
- Communicate the scope of assignment and reiterate service delivery approach to the assignee in the process managing expectations.
- Interact with realtors to fix an appointment with them to show the Assignee the property,
based on the listings given by the Real Estate team / Realtors.
- Once the client makes his/her decision about the property, interact with the realtor to ensure appropriate repairs and painting to be done prior to the Assignee’s move in
- Interact with Realtors, Account Managers, Relocation Managers and the property owners and the HR to ensure optimum commercial and lease negotiations in the favor of the account.
- Follow up lease signing, check disbursement, registrations and property hand over.
- Collect relevant property documents by coordinating with the realtor/landlord
- Conduct lease negotiations with the landlord and understand the terms and conditions stated
- Ensure lease agreement is prepared according to the specifications using the standard company lease draft and also according to the specifications of the landlord
- Ensure two copies of the lease are printed on stamp paper, signed by the as