Job Description:

Job Description:

The manager will oversee office operations and ensure the team functions effectively. Key responsibilities include:

1. Training & Development:

o Conduct initial and ongoing training sessions for staff.

o Identify training gaps and provide resources to improve performance.

2. Team Support:

o Address staff questions and concerns promptly.

o Assist sales and scheduling staff in resolving complex customer queries.

3. Customer Engagement Oversight:

o Monitor customer inquiries and ensure timely responses.

o Guide staff to maintain high customer satisfaction standards.

4. Performance Tracking:

o Track lead generation, conversions, and lost leads.

o Conduct weekly meetings to discuss team performance, including incoming leads, failed leads, successful leads, and current statuses.

5. Operational Management:

o Ensure office processes run smoothly. o Liaise with the main office in Australia for updates and guidelines.

6. Reporting:

o Provide regular updates to Flora or higher management about team performance and progress.
o Identify areas for improvement and suggest actionable solutions.

📌 Operation Manager for a Digital Marketing company (Ahmedabad)
🏢 MM Staffing & Career Consultants
📍 Ahmedabad