* Digital Journey Ownership:
Design and optimize end-to-end digital journeys for LAS
Collaborate with UI/UX, technology, and operations teams to ensure seamless customer experience across platforms (web, mobile, API).
* Platform & System Integration:
Lead integration efforts with internal systems (LOS, LMS, CRM) and external partners (RTAs, depositories, channel partners, aggregator).
Define and manage APIs, data flows, and automation to enable real-time processing and decisioning.
* Partnership & Ecosystem Development:
Identify, evaluate, and onboard digital partners, Fintech’s, and aggregators to expand business / loan book.
Negotiate commercial / pricing and operational terms with partners to drive mutual growth.
* Product Strategy & Innovation:
Monitor market trends, customer behaviour, and competitor offerings to identify current opportunities.
Drive product enhancements, and digital innovations.
* Business Performance, CRM & Compliance:
Track KPIs such as digital adoption, TAT, conversion rates, and partner performance.
Ensure compliance with regulatory guidelines and internal risk policies.