Key Responsibilities Business The Manager - Operations Support is responsible for overseeing a team dedicated to managing operational queries escalations reporting and process support activities This role ensures seamless operations by coordinating cross-functional support monitoring service delivery performance resolving issues promptly and implementing process improvements The Manager will also be responsible for knowledge management team development and driving operational efficiency Processes Lead and manage the Operations Support team ensuring effective handling of queries escalations and support activities Serve as the primary escalation point for operational and service delivery issues providing quick resolution and minimizing business disruptions Coordinate with internal teams Operations IT Compliance Vendor Management to resolve cross-departmental issues Oversee preparation of operational reports dashboards and performance metrics to track service quality and efficiency Identify process gaps and drive continuous improvement initiatives to enhance operational effectiveness Manage and maintain knowledge repositories standard operating procedures SOPs and process documentation Provide guidance coaching and training to team members to ensure high-quality support delivery Ensure compliance with regulatory requirements internal policies and industry best practices Support change management initiatives system migrations and process enhancements Foster strong stakeholder relationships ensuring service-level commitments are met and exceeded People Talent Leadership People Management Robust ability to lead motivate and develop a team Problem-Solving Decision-Making Analytical and resourceful with a focus on solutions Communication Excellent verbal and written communication skills for effective stakeholder engagement Operations Knowledge In-depth understanding of operational workflows service delivery and query management Project Process Management Skilled in streamli

📌 Senior Manager, Operations Onetprm Service Delivery (Bengaluru)
🏢 Standard Chartered
📍 Bengaluru