Job Description

Description

As a Manager II, ML Data Operations, you will lead 6-8 Team Managers and oversee large-scale ML data annotation and operational delivery teams across remote and work-from-office environments. This role is responsible for driving operational excellence, people leadership, stakeholder management, quality governance, workforce planning, process optimization, and business continuity across multiple AI/ML programs. You will act as the primary leader responsible for scaling operations, improving productivity, ensuring SLA adherence, and developing high-performing management teams supporting Amazon Robotics and Fulfilment Technologies initiatives.

Key job responsibilities

Lead and manage 6-8 Team Managers overseeing 100–150+ associates across AI/ML data operations programs.

Drive operational excellence by ensuring achievement of key metrics including SLA adherence, productivity, quality, accuracy, utilization, and compliance.

Provide strategic direction and operational governance for multiple annotation and ML data generation programs across image, video,



text, dialogue, and robotics-related workflows.

Own workforce planning, capacity management, shift planning, escalation handling, and business continuity management for large-scale operations.

Partner closely with Quality, Training, Capacity Planning, Program Management, and cross-functional stakeholders to improve operational efficiency and customer outcomes.

Drive process improvement initiatives through Lean methodologies, automation opportunities, data-driven decision-making, and operational standardization.

Identify operational risks proactively and implement mitigation strategies to ensure uninterrupted business operations.

Ensure strict adherence to data security, confidentiality, compliance policies, and customer privacy standards.

Drive end-to-end people strategy (hiring, calibration, retention, engagement) and change management initiatives while partnering with Senior leade

📌 Manager II, ML Data Operations, Global Operations Artificial Intelligence, Amazon Robotics (India)
🏢 Amazon Filters
📍 India