We are building Amazon's first horizontal self-serve decisioning platform — an intelligence layer that upgrades static rule-based systems into outcome-learning, context-aware decision engines. The platform serves multiple tenants across multiple organizations and domains, each requiring structured onboarding, cross-org coordination, and production launch governance.
We are looking for a Program Manager to own tenant onboarding execution end-to-end — from first contact through production launch and steady-state operations. This role operates at the intersection of platform product, tenant engineering, and business stakeholders — orchestrating complex multi-party programs where each tenant brings a different tech stack, org structure, data readiness level, and decision type.
Key job responsibilities
Tenant Onboarding Execution
- Own the end-to-end onboarding lifecycle — contract → data readiness → prototyping → shadow mode → production launch.
- Manage parallel tracks across multiple tenants simultaneously at different stages.
- Drive timelines against committed milestones, identify blockers early, and escalate decisively across cross-org dependencies.
Cross-Org Stakeholder Management
- Navigate multi-persona commitment structures (builder, system owner, sponsor) across organizational boundaries.
- Coordinate across platform engineering, applied science, BA/RA teams, and tenant-side engineering.
- Serve as the single-threaded owner tenant leadership engages with throughout onboarding.
Process Design & Operational Excellence
- Design and iterate on scalable onboarding processes — playbooks, health dashboards, RACI matrices, milestone trackers.
- Drive process improvements as the platform moves from bespoke onboarding to self-serve at scale.
Data Readiness & Pre-flight
- Drive data readiness (the #1 time sink) by providing transparent requirements, checklists, and embedded support.
- Coordinate pre-flight validation: data quality gates, sig
📌 Senior Program Manager (Bengaluru)
🏢 Amazon Filters
📍 Bengaluru
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