Company Description About CyberArk NASDAQ is the global leader in Centered on privileged access management CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications distributed workforces hybrid cloud workloads and throughout the DevOps lifecycle The world s leading organizations trust CyberArk to help secure their most critical assets To learn more about visit our CyberArk or follow us on or As a CyberArk Customer Support Engineer you will be the front line for technical support assisting enterprise customers and partners globally Joining a market-leading innovator in IT security you will broaden your expertise across enterprise IT infrastructures cloud environments and cutting-edge security technologies In this pivotal role you will troubleshoot and resolve complex technical challenges through deep analytical thinking comprehensive product knowledge and collaborative problem-solving Engaging with customers across multiple communication channels you will provide timely resolutions document best practices and actively contribute to a culture of knowledge sharing internally and externally Partnering closely with cross-functional teams-including support security services sales and operations-you will play a key role in driving both customer satisfaction and CyberArk s long-term success Deliver exceptional technical support to enterprise customers via web portal live sessions and phone Diagnose and resolve complex product issues using rigorous research and adept problem-solving skills Create transparent comprehensive documentation of technical inquiries and enhance knowledge bases for internal and customer use Collaborate seamlessly with global cross-functional teams to ensure outstanding customer outcomes and company growth Commit to a quarterly on-call rotation providing 24 7 support reflecting your dedication to customer success LI-ZL1 LI-HYBRID Qualifications Experience 3-5 years in technical support or

📌 Customer Support Engineer (Pune)
🏢 CyberArk
📍 Pune