Job Description

Summary

Position Summary

ServiceNow Senior Consultant

Enterprise Performance

Deloitte's Enterprise Performance practice helps organizations improve business outcomes through platform-enabled transformation, technology modernization, and operational improvement. Within this space, our teams work across IT operations, service management, workflow automation, and enterprise platforms to deliver large-scale digital transformation programs. As a ServiceNow Senior Consultant, Technical Transformation, you will work with cross-functional teams to design, build, and enhance ServiceNow solutions that help clients streamline processes, improve service delivery, and create long-term business value.

Level: Senior Consultant or equivalent

As a Senior Consultant at Deloitte Consulting Services, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables,



independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you'll do

As a Senior Consultant, Technical Transformation on the Enterprise Operations Portfolio team, you will be responsible for:
- Configure and enhance the ServiceNow platform to support business and functional requirements across IT Service Management, Customer Service Management, Strategic Portfolio Management, and Human Resources Service Delivery.
- Develop integrations, automate workflows, and support platform stability through monitoring, troubleshooting, and defect resolution across environments.
- Participate in design sessions, evaluate configuration options, review requirements, and translate requirements into scalable ServiceNow solu

📌 ServiceNow Senior Consultant (Chennai)
🏢 Deloitte
📍 Chennai