DESCRIPTION Amazon s Automated Inventory Management AIM team is looking for an experienced Sr Product Manager to conceptualize articulate and develop state of the art technology to understand and measure the shopping experience of every Amazon customer AIM is part of Amazon s Supply Chain Optimization Technology SCOT organization whose charter is to deliver the best possible customer experience while maximizing the return on our inventory investment fulfillment assets and transportation network in terms of long term free cash flow We are never satisfied with the status quo and are convinced that there is always chance to innovate on behalf of customers Unlike brick and mortar stores where it is challenging to capture customer interest in a product unless they actually purchase the item e-commerce offers the unique advantage of capturing customer impressions even if they don t convert to sales These impressions are a leading indicator of potential future demand and allow us to capture a comprehensive set of data points eg price delivery speed to understand what we showed the customer and the resultant customer behavior Amazon uses impressions data to metricize and improve key performance indicators for customer experience like availability and promised delivery speed The person in this role will own building the product suite to support various SCOT Tier 1 metrics that serve as a measure of customer experience and provide stakeholders across Amazon with deep insights to identify and resolve defects These metrics answer questions like Was Amazon in stock on an item when customers were viewing it Was the inventory in a location from where it could be immediately picked packed and shipped out to the customer If not what was the root cause You will have end-to-end ownership over availability outcomes right from extracting insights from data identifying opportunities for improvement working with partner teams to deliver automated and scalable solutions and providing