Job Description – SOC Analyst To undertake deep-dive
incident analysis by correlating data from various sources;
determine if critical systems or data sets have been impacted;
advise on remediation; implement current analytic methods. · To support
tactical and technical activities on network and assists with all
technical aspects of the incident eradication, detection,
assessment, containment, and recovery including the incident
triage, establishing Containment, Eradication and Recovery plans of
action and change activities · To monitor level 1 analyst
performance by reviewing events/incidents. · To ensure level 1
event(s) are addressed and resolved in a timely manner using
available reporting metrics. · To approve and, if necessary,
further investigate level 1- escalated events/incidents. · To
mentor level 1 analysts to improve detection capability within the
NOC. · To manage NOC event and information intake to include
gathering incident reports, monitoring ticket queues, investigating
reported incidents, and interacting with other network groups as
necessary.



· To function as shift subject-matter experts (SMEs) on
incident detection and analysis techniques, providing guidance to
junior analysts and making recommendations to auxiliary teams. · To
lead and monitor shift-related metrics processes ensuring
applicable reporting is gathered and disseminated per NOC
requirements. · To serve as a backup analyst for any potential
coverage gaps to ensure business continuity. · L2/L3
troubleshooting of the NOC escalation from L1 engineers · Identify,
isolate, and remediate key areas of improvement for the network ·
Crisis management and communication on network health and status to
assigned customers, as well as restoration of service ·
Troubleshooting on transmission issues, service quality enquiries
and hub usage problems in compliance with SLA obligations · Provide
regular analysis of troubleshooting records and overall system
performance

📌 SOC Analyst (Sangli)
🏢 Sperton Global AS
📍 Sangli