AVASO Technology Solutions is currently seeking a Service Desk Coordinator. As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website: -https://www.avasotech.com/
Position: Service Desk Coordinator
Experience: 0-6 Months
Location: Mohali
Position type: Full time
Job Overview:
Service Desk Coordinator is responsible for managing incoming service requests and incidents by logging, validating, coordinating, and tracking tickets through their lifecycle. The role ensures timely assignment to field technicians,
accurate communication with customers, adherence to defined processes, and proper system updates to support SLA compliance and customer satisfaction.
Key Responsibilities
- Receive, validate, and log customer service requests and incidents through emails and ticketing portals, ensuring accurate categorization and acknowledgment.
- Assign service tickets to appropriate field technicians using the Field Force Application (FFA) and ensure timely acceptance.
- Coordinate with internal stakeholders to obtain travel and operational approvals as required.
- Communicate technician details and confirmed visit schedules to customers in a timely and professional manner.
- Monitor technician travel status and on-site progress, sending proactive reminders 24 hours and 2 hours prior to scheduled visits.
- Maintain real-time updates in the ticketing system using predefined templates throughout the service lifecycle.
- Escalate non-responsive