Company Marsh Description We are seeking a talented individual to join our Insurance Operations team at Marsh This role will be based in Mumbai This is a hybrid role that has a requirement of working at least three days a week in the office Deputy Manager - Insurance Operations Surplus Line Tax Grade - D1 We re seeking for an individual who is ready to work with complex diverse insurance work This person will get chance to enhance insurance knowledge and understanding build on client management skills As a new colleague you will be provided with Business Overview Insights in-depth process training roles responsibilities overview expectations of various stakeholders to make you We will count on you to Be an integral part of the team Our team is new but growing at fast pace with a vast diversity in the experience that each colleague has i e campus and professionals from either insurance sector or different industry Play a key role in building and transitioning functional capability to the service centre address any knowledge related queries cement the learning gaps if any and conduct regular refreshers to check the retention levels of learnings provided Ensure timely delivery on all cases as per SLAs i e Team meets SLAs on Accuracy Productivity and TAT as per agreed standards Regularly update process manuals Responsible for creation of SOPs for new processes Identify best practices that are followed across the industry and tailor them as per our needs Collaborate with multiple teams within Marsh to provide top service to our clients Act as a mentor to new hires and ensure they have working knowledge of systems and process Conduct peer reviews as necessary identify learning gaps for coaching opportunities and help improve quality scores Continuously identify areas for process improvement to increase efficiencies as well as participate monitor and or oversee the initiatives Manage and lead team members on a day-to-day basis to ensure the team meets service levels m