Entity Finance Job Family Group Business Support Group Job Purpose The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels The position will ensure all facing queries are answered with the required speed accuracy and with the maximum level of customer happiness Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels CSRs are the first point of contact for BP telephone based enquiries Key Accountabilities Functional Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators applicable service level agreements and the customer service functions core values Leverage understanding of specific processes systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties These customers will include retail fuelling sites branded and unbranded customers commercial and strategic accounts and terminals Provide customer service via the internet phone fax and email to support activities including Account set-up allocation and delivery issues Order processing and order fulfilment Sales order tracking Supervise supply outages and react accordingly for incoming and existing orders Retail marketing programme information policy and product fulfilment Retail site experience complaints fuel quality claims site locator etc Complaint resolution identification and management of complaint root causes Log assign and supervise progress of queries and customer requests from receipt to completion ensu

📌 Customer Service Representative (Pune)
🏢 Bp
📍 Pune