We are seeking a talented individual to join our Insurance Operations team at MMA, a Marsh business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Specialist – Insurance Operations (Grade C1)
Proof of Insurance Coordinator is responsible for managing the end-to-end renewal process of insurance certificates (e.g., COIs, certificates of liability, workers compensation). This role ensures timely renewals, accuracy of policy details, compliance with contractual and regulatory requirements, and proactive communication with internal stakeholders, vendors, and clients..
We will count on you to:
Process and self-Management:
- Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
- Adheres to Company policies and is in compliance at all times.
- Maintains performance standards.
- Updates reports based on predefined templates on a regular basis to ensure accurate entry
- Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
- Completing all training related activities when assigned
- Cognizant of completing all assigned activities within the stipulated time
- Ensuring all production targets are met in training
- Ensuring all production targets are met in BAU (Post training)
- Ensuring all Quality targets are met in training
- Ensuring all quality targets are met in BAU (Post training)
- Communicate status of work, any issues with team managers and manager on time
- Schedule adherence is a must
- No unplanned leaves
- Ready to work in below shifts :
- Expected shift timing :
- 6:30 AM – 3:30 PM
- 2:30 PM – 11:30 PM
- 6:30 PM – 03:30 AM
- Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for.
Compliance, Regulatory and Procedural Responsibilities
- Ensure that all statutory regulations and company procedures are follo