Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact As a Services Delivery Team Lead at Kyndryl you ll have the chance to take the lead in guiding our squads towards delivering exceptional end-to-end services As a facilitator of agile practices you ll be instrumental in optimizing workflows identifying bottlenecks and eliminating obstacles to supercharge squad performance Armed with your deep technical expertise you ll champion high-quality deliverables throughout the technical services life-cycle not only meeting but exceeding our customer business needs Your role extends beyond technical expertise - it s about understanding our customer industries and how they utilize our products to achieve their desired outcomes You ll work in tandem with Delivery Managers to ensure that these customer service priorities are met You ll steer your squads past technology and process roadblocks leveraging Kyndryl Bridge s unique data insights to tailor improvements and enhance service stability As the go-to technical resource you ll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities Your ability to communicate effectively will be crucial as you engage with client stakeholders maintain synchronization on project progress and provide valuable feedback to help squad members grow You ll represent the team at user group meetings leadership gatherings and client interactions deftly navigating complex scenarios as they arise You ll play a pivotal role in interdisciplinary service improv