Job Category Lending Services Loan Servicing Manager - Associate role a pivotal position within our Loans group This role is integral to our team offering the chance to engage with various facets of banking operations As a Loan Servicing Manager - Associate you will be responsible for executing specific tasks and requirements contributing to the seamless functioning of our banking office Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group you will oversee daily team activities to ensure compliance with Service Level Agreements SLAs Your responsibilities will include supervising processes such as Deal Closing Drawdowns Rollovers Repayments Pre-payments Funding Rate-Fixings Fees and external payments This role offers a unique opportunity to develop your skills in managing Nostro Past Due Reconciliation while making a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution Supervise processes including Deal Closing Drawdowns Rollovers and more Ensure adherence to QUALITY QUANTITY SLAs with a robust workflow model Serve as the SME handling complex queries and routing them to onshore teams if needed Implement a Knowledge Management model with SOP maintenance and training Drive 100 compliance with Process Policies Guidelines and Controls Motivate and support team members to achieve their goals and identify high-potential employees Identify alternatives and options for addressing issues and exploring scenarios Collaborate effectively with colleagues leveraging diverse skills to achieve goals Identify training needs for process and soft skills to enhance performance Ensure team depth with trained backups for critical work queues Required qualifications skills and capabilities Hold a bachelor s degree with at least 10 years of relevant loan servicing experience in syndicate