Mercor’s Talent Success team is hiring Our Talent
Success team is responsible for ensuring everyone using our
platform has a delightful experience end to end, from applying to
job listings, taking our AI-led interviews, accepting offers on our
platform, and getting paid for their hard work. About the Role
Mercor has thousands of users joining the platform each week to
interview for different roles our clients have posted. When they
run into issues or have questions and reach out for help, you will
be responsible for giving them a speedy and delightful experience.
You will work directly with our engineering team, triaging and
investigating bug reports so being super savvy with modern websites
and issues SaaS-type applications run into will come in handy.
Since your conversations with the talent applying on our platform
will often be the first interaction someone has with Mercor,
maintaining an enthusiastic, upbeat tone while writing at native
English level proficiency is important. We use a lighthearted and
informal tone in our support communication while at the same time
being very professional and accurate in our replies. Key
Responsibilities Investigate talent-reported issues end-to-end:
reproduce bugs, identify root causes, and separate UX friction,
model edge cases, and system defects. Debug across our AI + SaaS
stack using telemetry, logs, network inspection, and database
queries to understand production behavior. Triage with sound
judgment — escalate true engineering issues and resolve others via
configuration, prompt refinement, or clear user guidance. Surface
systemic patterns and product risks to engineering and product
leadership. Create clear documentation and runbooks to reduce
repeat issues and improve resolution speed. Communicate with
precision, professionalism, and empathy. Qualifications Ability to
debug web applications, likely coming from either a Degree in
Computer Science, Software Engineering, or a related technical
field from a top-tier institu