We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Sr. Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business.
Basic Qualifications
Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field
Experience in program management, operations management, or related field
Demonstrated experience in managing complex projects with multiple stakeholders
Solid analytical and problem-solving skills with data-driven decision-making capability
Excellence in stakeholder management and cross-functional team leadership
Preferred Qualifications
Master's degree in Business Administration, Healthcare Administration, or related field
Healthcare/Pharmaceutical industry experience
PMP certification or equivalent project management credentials
Experience in e-commerce or retail operations
Six Sigma certification (Green Belt or higher)
Knowledge of regulatory requirements in pharmaceutical supply chain
Key Responsibilities
Operational Excellence:
Lead and optimize daily order processing operations with third-party pharmaceutical sellers
Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes
Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners
Monitor key performance metrics and drive continuous improvement initiatives
Strategic Leadership
Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency
Identify and execute high-impact projects to generate new revenue streams
Lead process improvement initiatives to optimize cost structure and improve customer experience
Design and implement scalable solutions for pharmacy operations