Amazon Alexa is changing how people interact with technology. Alexa+ connects customers to third-party services—booking rides, reserving restaurants, planning travel—through natural voice conversations powered by large language models. Behind every seamless interaction is a quality operation ensuring these experiences work as customers expect.
We're looking for a Senior Program Manager to lead quality programs across the full lifecycle of third-party experiences on Alexa+. You'll own the strategy and execution for pre-launch quality assurance and post-launch monitoring—scaling operations across new experiences, integration patterns, and international markets. You'll drive the adoption of AI-powered investigation tools, build frameworks that connect certification rigor to production quality, and establish the mechanisms that ensure third-party partners deliver experiences customers trust.
Key job responsibilities
- Own end-to-end quality program strategy spanning pre-launch certification and post-launch monitoring for third-party experiences across multiple integration patterns and international locales
- Define and operationalize quality lifecycle —establishing SOPs, SLAs, and escalation paths that scale without proportional headcount growth
- Drive adoption and accuracy improvement of AI-powered investigation tools—setting precision targets, designing audit mechanisms, and managing dependencies with tool development teams
- Build the 3P partner engagement model—defining communication protocols, fix timelines, and suppression criteria when partners fail to resolve critical defects
- Establish cross-functional mechanisms with product, engineering, science, and partner-facing teams to route defects to correct owners with actionable evidence
- Lead international expansion of quality operations—adapting processes, training teams, and validating automation accuracy across current languages and markets
- Define success metrics, track program he