Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.
As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.
The Opportunity
As an Operations Leader you will be responsible for overseeing Service Delivery for US Telecom accounts and help us continue building our presence within the function. You will drive revenue growth, acquire new clients, and support our transformation initiatives to elevate our position in the market. The ideal candidate will be a subject matter expert (SME) with a proven track record in Telecom domain and a passion for leading high-performing teams.
The Responsibilities
- Managing large-scale operations for multiple US Telecom programs
- Managing financial, cost control, and data management requirements of the process
- Implement company-wide management-approved strategies.
- Align with seniors, peers, and team to make decisions for operational activities and set strategic goals.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Perform follow-ups with clients and create a close relationship with decision-makers to create current business opportunities.
- Ensure continuous improvement and propose outside-the-box solutions.
- Establishes quantitative and qualitative metrics, guidelines, and standards for evaluating the company's efficiency and effectiveness and identifying opportunities for improvement.
- Reviews, analyses, and evaluates business procedures.
- Implement policies and procedures that will improve day-to-day operations.
- Plans direc