Job Description

This position requires People Management experience, Resource Allocation/Planning/Management experience

About The Role

Role Description:

The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.

Roles & Responsibilities:

Team Management
- Recruit, onboard and train (in partnership with R&D; Training) recent team members to meet current and future program needs
- Provide regular mentoring, coaching and competency development support for all direct reports
- Proactively manage team risks, including attrition and performance challenges.
- Foster a positive team culture, focused on collaboration, open communication, accountability and continuous growth.
- Organize and lead continuous development training sessions where appropriate





Resource Allocation & Program Engagement
- Collaborate with Resource Points of Contact to ensure optimal assignment of team members based on skills, experience, and workload.
- Monitor resourcing needs and proactively address capacity or skill gaps.
- Ensure team members are appropriately prepared for their roles within each assigned program.

Capability Development & Continuous Improvement
- Identify gaps in skills, processes, or tools and implement targeted development or training initiatives.
- Support knowledge sharing across the team to build collective expertise.
- Encourage innovative solutions and best practice adoption to enhance operational effectiveness.

Stakeholder Collaboration
- Serve as the main point of contact for performance escalations related to CSS team members
- Build strong relationships with internal stakeholders to align team development & allocation with the broader needs of the business

📌 Manager Centralized Study Support (Hyderabad)
🏢 AMGEN
📍 Hyderabad