Are you interested in redefining the way our customers and sellers interact with catalog Do you want to work on understanding customer and seller behavior, analyze the findings to create roadmaps for product and program development If yes, then this chance will appeal to you.
Amazon Seller Services delivers product and programmatic solutions to improve catalog data quality spanning seller listing experience to customer purchase experience. We deliver insights into customer behavior and seller listing experience by creating a framework to map user experience across Amazon and other websites via discovery, competitive analysis, and benchmarking the process flows. These insights will fundamentally shape product discovery/purchase and continuously improve Amazon catalog experience for our customer and seller partners. We are looking for individuals who are highly adaptable in an ever-changing start-up environment. In this role you will work collaboratively with partner teams to ideate and deliver solutions.
You will play an integral role in identifying user problems, crystallizing project vision, and defining strategies to inspire new ideas. You are expected to think fast, multi-task, stay focused on priority work and look for lightweight, innovative solutions to problems.
In this role you will be expected to think as a user, multi-task, stay focused on customer experience and invent and simplify to deliver customer insights based on various research activities that you will drive.
Key job responsibilities
In This Role You Will
Define and execute research on user experience across Amazon and other websites via discovery, analysis, benchmarking, user task and goals identification, process flows, wire-frames, and mock-ups
Plan, conduct, and analyze quantitative studies, such as structuring and analyzing customer experience to evaluate the impact of product changes and capture insights at scale