Job Description

Customer Relationship Management Executive (CRM)

Location: Hyderabad

Department: Customer Experience / Customer Relations

Reports To: Management

Job Summary

Krishna Jewellers Pearls & Gems Pvt. Ltd. is seeking an experienced and customer-centric Customer Relationship Management to lead and manage customer service operations. The role will serve as the single point of contact for customers post-purchase, ensuring exceptional service throughout their journey. The Customer Relationship Management Executive will be responsible for handling customer queries, providing updates on orders, repairs, and selections, coordinating with internal departments, managing escalations, and ensuring timely resolution of customer concerns. The ideal candidate should have excellent communication skills, robust follow-up abilities, and a proven track record in delivering outstanding customer service and customer satisfaction.

Key Functional Skills (Priority Order)

1. Excellent Verbal & Written Communication Skills

2. Strong Follow-up & Customer Engagement Skills

3.



Customer Relationship & Customer Management Skills

4. MS Excel & MS Word Proficiency

5. Interpersonal Skills & Cross-Functional Coordination

6. Problem-Solving & Escalation Management

7. Attention to Detail & Process Orientation

Key Responsibilities

Customer Relationship Management

· Act as the single point of contact for customers after purchase.

· Build and maintain strong relationships with customers to ensure a positive experience.

· Provide prompt responses to customer inquiries through phone, email, WhatsApp, or other communication channels.

Order & Service Updates

· Regularly update customers on the status of orders, repairs, custom selections, and product deliveries.

· Ensure customers receive timely and accurate information regarding their requests and service requirements.

· Maintain proper records of customer interactions and follow-ups.

Coordination & Follow-up

· Coordinate w

📌 Customer Relationship Management (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad