Broad outline of the Role
- Lead, schedule, and monitor project management activities for all customer deliveries in Cloud and Security domain with the objective of improving customer experience, turnaround time, managing cost efficiency, productivity, achieving first time right and making processes and systems easy to use and follow. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business units overall results.
Minimum Qualifications & Experience
- Btech/Diploma (preferably MBA)
- 7-12 years of experience in technical support, project delivery in technology industry
Other Knowledge & Skills
- Expertise in integrated service delivery of complex and large projects
- Understanding of Industry adoption and utilization of the Technology and Domain
- Internal and external stakeholder management and consultative skills
- Commercial acumen and broad understanding of market dynamics
- Strong customer service, project management, and quality control skills.
- Knowledge of budgeting, cost management, and financial planning
Key Responsibilities
1. Plan for execution across various types of projects (small, medium, large and complex)
2. Responsible for hardware planning, setting provisioning, documentation, and application deployments for variety of applications and services
3. Allocate resources based on skill and capability required for the projects.
4. Oversee and guide procurement lifecycle related to project procurement.
5. Guide and mentor technical implementation leads and program management team for low level design, project execution within schedule and cost.
6. Participate and drive customer review meetings for large and complex projects.
7. Coach and guide team for handling all the projects.
8. Drive OEM or Partner or Vendor performance reviews
9. Periodically review business processes and performance against various parameters (t
📌 Sr Manager (Chennai)
🏢 Tata Communications
📍 Chennai
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