Job Description

Role: AI Software Engineer

Function: Software Engineering / AI & Backend Development

Location: Gurugram

Type: Full-time

Industry: AI, Medical SaaS, Dental Healthcare Technology

About Company

The company builds medical AI SaaS for the U.S. dental market.

Its all-in-one platform serves 1,500+ dental practices across North America. It unifies analytics, scheduling, communications, payments, and marketing automation.

The platform automates admin work and gives teams real-time visibility into revenue and retention. Founded in 2015 by a practicing dentist, a data strategist, and a PhD technologist.

The team of 88 moves fast, ships real value, and operates with high ownership.

Position Overview

This role sits at the intersection of backend product engineering and modern AI systems. You will own end-to-end development of the company's AI Receptionist — a multi-channel conversational AI (voice, SMS, web chat) built for dental practices. You will design and ship production-grade Python services, LLM-driven conversation flows,



and integrations with dental practice management systems, all under HIPAA constraints where both correctness and latency matter. This is a hands-on individual contributor role with direct patient-facing traffic and full ownership of features through their production lifecycle.

Role & Responsibilities
- Build and maintain backend services and RESTful APIs in Python (FastAPI or Django), including schema design, productive PostgreSQL queries, and Redis-based caching and session state
- Develop and iterate on LLM-driven conversation flows — tool calling, multi-turn state management, context handling — and build guardrails for patient-facing interactions to prevent medical advice or unverified data disclosure
- Implement async and event-driven patterns: queues, webhooks, WebSockets, and background workers
- Integrate with dental practice management systems (Dentrix, Open Dental, Eaglesoft) and internal company APIs, including OTP-b

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