Join our Team as a Mobile Onboarding – Team Leader Location: Gurgaon Hours: UK Shift About the role: The Mobile Onboarding Team Leader is responsible for the onboarding and implementation of Mobile Products & Services for Onecom’s customers. The Team Leader will provide leadership to the Mobile Onboarding Team, this includes the day-to-day management of the team and has ownership of all processes that are required to support the successful onboarding of mobile services. The Team Leader is responsible for championing service excellence for both internal and external stakeholders. This is achieved by consistently meeting departmental KPIs and fostering a culture of continuous improvement. By building collaborative partnerships with stakeholders and suppliers, the Team Leader will optimise operational processes and refine customer journeys to ensure they are seamless, efficient, and impactful. What makes you a great fit: A self-motivator who thrives on improvement,



optimisation and leadership An excellent communicator who enjoys building relationships and working with people A desire to initiate and lead positive change through continuous improvement Previous experience of implementation and onboarding/offboarding is desirable Personable and confident, with natural leadership skills and qualities Analytical – able to assess data and metrics to make informed decisions Key responsibilities: Oversee the processing of customer Mobile Connections on all networks, to support sales order validation and provisioning across the Desk, Field and Enterprise Sales teams including; recent connections, ports, upgrades and tariff changes. Objective and performance based KPI management, including performance management and personal development Employee HR management including sickness, capability, disciplinary/grievance, training and recruitment Provide detailed reports for, but not limited to, Sales Managers, to support understanding of workload (WIP), SLAs (orders/connections/targets) A

📌 Mobile Onboarding – Team Leader (Rohtak)
🏢 Onecom
📍 Rohtak