Position: Airport Ground Staff – Ticketing & Check-in Company Overview: Airstriprealtech is a leading airport management company located in Bhubaneswar, Odisha, India. We provide a wide range of services to ensure smooth and efficient operations at the airport, including ground handling, ticketing, and check-in services. Our team is dedicated to providing excellent customer service and ensuring a positive travel experience for all passengers. Job Summary: We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Ground Staff – Ticketing & Check-in. In this role, you will be responsible for providing efficient and friendly service to passengers at the airport, including ticketing, check-in, and boarding procedures. Key Responsibilities: • Greet and assist passengers at the check-in counter, ensuring a smooth check-in process. • Issue tickets, process payments, and handle any ticketing inquiries or issues. • Check-in passengers and their baggage, ensuring all necessary documents and identification are in order.
• Provide information to passengers regarding flight schedules, delays, and gate changes. • Assist passengers with boarding procedures and ensure all safety protocols are followed. • Handle any customer complaints or concerns in a professional and timely manner. • Collaborate with other airport staff to ensure efficient and seamless operations. • Maintain a clean and organized work area. Qualifications: • High school diploma or equivalent. • Previous experience in customer service or a similar role is preferred. • Knowledge of airline ticketing and check-in procedures is an asset. • Strong communication and interpersonal skills. • Ability to work in a fast-paced workplace and handle multiple tasks simultaneously. • Must be able to work flexible schedules, including weekends and holidays. • Must be able to pass a background check and obtain necessary airport security clearance. Working Conditions: • This is a f