Are you passionate about transforming operational processes through data-driven insights Are you motivated to have a direct impact on customers around the world Do you have a business analytics background and love for continuous improvement and finding creative solutions to challenging problems Amazon's Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. At Translation Services Operations, we partner with other internal Amazonian teams to translate and deliver content for users of Amazon's tools and services around the world. We obsess over finding the optimal balance between quality, speed, and cost for customers we serve.
We are looking for an experienced Business Analyst to own end-to-end analytical work for our centralized metrics and reporting function — from understanding complex data dependencies to delivering actionable insights that drive business decisions. You will own problems from start to finish:
partnering with business teams to understand their needs, building the reports and tools that surface meaningful patterns, and explaining the why behind the numbers. You will build dashboards, create recent metrics, develop analytical frameworks, and leverage existing data sources to keep stakeholders informed and empowered. You will be comfortable working in an international, dynamic environment, where change is present as we constantly grow, improve, and innovate.
Key job responsibilities
- Own and develop key operational metrics end-to-end — from understanding data sources and dependencies, to designing metric logic, building reporting solutions, and delivering insights that drive action
- Partner hands-on with business teams (Operations, Quality, Business Development, Customer Success) to understand their data needs, translate them into structured analytical approaches, and deliver reporting that enables informed decis