Blue Yonder Title:
Support Engineer II
Other Comparable Titles:
Product Specialist, Techno-Functional Architect
Overview:
Join our leading AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of the “Best Places to Work”. We are seeking a skilled Senior Support Engineer to enhance customer experience and provide robust solution support to Blue Yonder (BY) customers. The role demands an cutting-edge, proactive approach to customer value creation and involves resolving complex technical issues with high expertise.
Scope:
Customer Solution Ownership: Achieve high customer satisfaction and positively impact NPS scores through end-to-end ownership, engagement, and proactive support.
Global Team: Collaborate with 120+ global associates across the US, Mexico, India, Australia, and the UK, with rapid growth expected.
Our Current Technical Environment:
Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL, Java, GIT, Rest API, OAuth
Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)




Application Architecture: Scalable, resilient, event-driven, secure multi-tenant microservices architecture
Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Springboot, Gradle GIT, Ignite
What You’ll Do:
Support Engagements: Work with global technical and functional teams to support various customer engagements.
Customer Interaction: Understand customer requests, support designed products/solutions to meet business requirements, and ensure high customer satisfaction.
Issue Resolution: Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles.
Environment Management: Replicate and maintain customer environments and knowledge of customer solution architecture and integration points.
Customer Satisfaction: Provide quality and timely solutions to improve customer satisfaction and follow-up until closure.
Stakeholder Interaction: Interact

📌 Support Engineer 2 (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore