About the Role

We are looking for a Jr. ServiceNow HRSD Developer to join FME's Enterprise
Tools team and support our HRSD implementation alongside the HRSD Team. This is
a hands-on development and configuration role where you will contribute to
building and testing HRSD capabilities, assist with data migration and
integration support tasks, and help maintain platform quality through the sprint
cycles and UAT. Post-implementation.

Fresenius Medical Care is a global leader in renal care products and services,
dedicated to improving patient quality of life. Our Enterprise Tools team owns
the ServiceNow platform and is undertaking a major HRSD implementation to
replace the legacy Dovetail case management system with a up-to-date, scalable,
employee-centric HR service delivery platform.

The HRSD program covers: Case Management, Employee Relations, Employee Center
Pro, HR Agent Workspace, Employee Document Management (replacing PeopleDoc and
OnBase), Knowledge Management (with SharePoint external source), Universal
Requests, Workday HCM integration, Internationalization (3 languages),



Dynamic
Translations, Data Migration from Dovetail, and OCM.

Key Responsibilities

HRSD Capabilties

* Execute assigned configuration and development tasks within HRSD modules —
Case Management, Employee Relations, Employee Center Pro, HR Agent Workspace,
EDM, Knowledge Management, and Universal Requests — under Sr. Developer
direction.

* Assist with Case Management configuration: Topic Categories, Topic Details,
Templates, Assignment Rules, SLAs, custom fields, form/list layouts, and
standard Notifications.

* Support Employee Center Pro configuration: portal record setup, widget
layout, audience configuration, taxonomy, and content creation (banners,
announcements, quick links, calendar schedules).

* Assist HR Agent Workspace configuration: workspace list setup, form layout
adjustments, and branding alignment with EC portal.

* Support Employee Document Management: Document Type and Sec

📌 ServiceNow Developer (Bengaluru)
🏢 Fresenius Medical Care
📍 Bengaluru