Reporting to : Franchise Manager / Operations Manager KRA:
- Customer Experience
- Sales Budgets
- Cash Handling
- Stocks Control
- Outlet Upkeep Maintenance
- People Management Training

Knowledge, Skills Abilities:
- Effective communication influencing skills
- Sales data analysis
- Team building
- Excellent customer handling skills
- Customer Service orientation

Qualifications Exposure:
- Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM
- 12th Pass/ Graduate with min 2 Years 4 year of experience in handling FB Retail unit
- F B Retail or related industry exposure

Duties Responsibilities:
- The Area Manager is responsible for ensuring that every customer visiting Polar Bear Ice Cream Parlors, has a memorable experience. The manager is expected to follow on the following points to improve the experience
- Follow the steps of service and ensure that all his staff follows the same. (Welcome, Thanking SMILE)
- His team should be aware of all the products available in the Polar Bear menu with their brief description.




- His team should be aware of all ongoing promotions and the same should be effectively communicated to the customers.
- All feedback form must be read and addressed in the stipulated time. The SOP for feedback forms is to be followed.
- Any specific request by customers must be highlighted to the superiors.
- The store has to be maintained clean at all times.
- The Area Manager is responsible for making all efforts to achieve budgeted sales and store EBITDA by drawing up a monthly plan on how to achieve the same. The key tasks in this area is as follows:
- The Manager to draw up a plan to achieve the budget by breaking up into APC and NOBs and updating achievement
- The actual sales to track daily against budget and to be briefed to all team members.
- The log book/ sales tracker to be filled up religiously and should be used as records for the team members.
- The APC to be monitored daily and shared with team members to improve the same

📌 Area managers (New Delhi)
🏢 Polar Bear Ice Cream
📍 New Delhi