Analyst | Java Developer | Gurugram | Customer Strategy & Design
- Job requisition ID : 109922
- Location: Gurugram
- Entity: Deloitte Touche Tohmatsu India LLP

Senior Associate | Customer - Customer Strategy & Design | Java

Location: Gurugram

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your work profile

We are looking for candidates with the following expertise:
- Working understanding of ITIL processes, Dynatrace, and ServiceNow.
- Support application operations, monitoring, and incident management activities in a 24x7 support workplace.
- Monitor application performance using Dynatrace and assist in identifying, troubleshooting, and resolving issues.
- Work with Java-based applications and microservices under the guidance of senior team members.
- Perform testing, debugging, and validation to ensure application stability and performance.
- Provide application support, including issue analysis,



defect resolution, and routine maintenance activities.
- Analyze logs, identify root causes, and escalate complex issues when required.
- Collaborate with cross-functional teams to ensure smooth service delivery and operational excellence.
- Participate in incident, problem, and change management processes aligned with ITIL best practices.
- Stay informed about emerging technologies, industry trends, and best practices in application support and software development.

Key skills required
- Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
- 1–3 years of experience in software development, application support, production support, or operations roles.
- Basic understanding of ITIL processes and IT service management concepts.
- Working knowledge of Java and J2EE technologies such as Servlets, JSP, JDBC, JMS, JPA, JavaScript, and jQuery.
- Understan

📌 Analyst | Java Developer | Gurugram | Customer Strategy
🏢 Deloitte
📍 Gurugram