Job Description: Business Analyst Process, Product & Customer Operations

Location: Mohan Esate

Working Days: 5 days

working Hours : 10 AM to 7 PM

Position Title

Business Analyst Process, Product & Customer Operations

Experience Required

5+ years of relevant experience

Role Overview

We are looking for a mature, practical, and execution-focused Business Analyst who can work across internal business processes, product requirements, customer workflows, CRM/system improvements, and data-driven business analysis.

The ideal candidate should not be limited to documentation only. We need someone who can understand real business problems, identify process gaps, gather requirements, prepare explicit documentation, coordinate with product/development/QA teams, and help convert business needs into working solutions.

This role will work closely with leadership, product teams, development teams, QA teams, operations, sales, customer service, digital marketing, and other internal departments.

Key Responsibilities

1. Business Process Analysis




- Study existing internal processes across departments.
- Identify gaps, delays, ownership issues, reporting gaps, and process failures.
- Suggest improved workflows, SOPs, trackers, dashboards, and automation opportunities.
- Analyze why repeated issues are happening and recommend preventive solutions.
- Work on internal process improvements for departments such as product, sales, support, recruitment, operations, and customer service.

2. Product and Software Requirement Gathering
- Gather requirements from internal stakeholders, customers, and leadership.
- Convert business requirements into clear product/software requirements.
- Prepare BRD, FRD, user stories, use cases, acceptance criteria, and process flow documents.
- Coordinate with product managers, developers, and QA teams to ensure requirements are understood properly.
- Clarify doubts during development and testing.
- Support UAT and ensure final output matches the origina

📌 Business Analyst (New Delhi)
🏢 Rhysley
📍 New Delhi