Work (7x8h) may include weekends or public holidays as required by the project Ensure high availability of customer service by supporting service restoration in critical situation Deep dive on issues including creation or support of the creation of RCAs Analyse current landscape setups and come up with proposals for improvement

Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction Ability to own, lead and coordinate operational tasks, customer escalations, process improvements. Support delivery teams to perform and drive root cause analysis to completion Mentor and Guide junior members of the team

Requirements
- Bachelors degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
- Excellent knowledge in Performance analysis and/or operation of Java applications




- 2-15 years of technical operations in ABAP/JAVA/HANA Understanding of HECs operations infrastructure, processes and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required..
- Valuable know-how on SAP Technologies, Products and cross dependencies like integration and communication.
- Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
- Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 IT Support Engineer SAP (Bengaluru)
🏢 Xanika Infotech
📍 Bengaluru